Food Safety Certification Customer Service Manager

🔥 1 minute ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $58k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Eurofins

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 $30M Grant on 2021-10

Food & Beverage • Healthcare • Logistics

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

📋 Description

• Own a defined portfolio of Food Assurance and Healthcare Assurance clients as their primary commercial point of contact • Manage client relationships remotely through check-in calls, video meetings and business reviews • Understand certification roadmaps and anticipate client needs • Work with technical services, scheduling and operations to resolve issues and secure delivery dates • Safeguard and grow the installed base through renewals, recertification, multi-site expansion and cross-selling • Handle client complaints and commercial disputes • Prepare, issue and follow up quotations and proposals for certification, audit, training and advisory services • Qualify inbound requests and convert them into signed agreements • Negotiate within the approved pricing framework and escalate exceptions • Process orders and contracts accurately before handover to scheduling and operations • Manage renewals and multi-year certification cycles • Maintain client records, opportunities and pipeline in the CRM • Track order status, win/loss outcomes, renewal dates and revenue forecasts • Report portfolio performance, conversion rates and at-risk accounts to the Commercial Director • Contribute to monthly commercial reporting and KPI reviews • Identify and pursue cross-selling opportunities between Food Assurance and Healthcare Assurance • Support marketing campaigns, webinars and industry events with lead follow-up • Share market intelligence and best practices with the commercial organization and wider sales team

🎯 Requirements

• Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy or a related field; equivalent professional experience may substitute for formal education • Minimum 2 years' experience in B2B inside sales, business development or account support • Exposure to lead qualification, quoting, order processing or account management • TIC (Testing, Inspection & Certification) industry experience is an advantage • Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry is a strong advantage • Authorization to work in the United States indefinitely without restriction or sponsorship • Excellent verbal and written communication skills • Active listening and needs-analysis skills • Strong time management and prioritization skills • Ability to manage multiple accounts, quotations and deadlines simultaneously • Proficiency with CRM systems (Microsoft Dynamics) and quoting tools • Comfortable with MS Office, strong Excel, video conferencing and collaborative platforms • Ability to learn certification schemes, service portfolios and internal systems quickly • Customer-focused and solution-oriented mindset • Ability to work independently in a fully remote setting while remaining a strong team player • Highest standards of professional ethics and integrity • Fluency in English • Ability to work in an international, multicultural and matrix environment

🏖️ Benefits

• Bonus eligibility • Comprehensive medical coverage • Dental and vision options • Life and disability insurance • 401(k) with company match • Paid vacation and holidays • Fully remote work • Overtime as needed