Enterprise Customer Success Manager

🕒 August 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eve

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

💰 $103M Series B - Eve on 2025-09

Legal • Artificial Intelligence • SaaS

Eve is an AI-native legal software company that provides an AI operating system (EveOS) and suite of AI tools purpose-built for plaintiff law firms. Its platform automates and accelerates intake (24/7 multilingual intake and live signing), case evaluation, drafting (demand letters, complaints, discovery), medical chronologies, legal research, and litigation workflows through products like Eve Analyst, Eve Agents, Eve Auditor, Eve Research, and Atlas — a living data layer that auto-extracts and structures records. Eve emphasizes firm-wide intelligence and collaboration, integrates with existing case management systems or operates standalone, and markets itself as SOC 2 Type II certified and HIPAA-compliant. It's used by hundreds-to-thousands of plaintiff-focused firms to increase case capacity, speed up work, and improve settlements and firm performance.

📋 Description

• Ensure high adoption, retention, and expansion of Eve's AI legal technology solutions among law firm clients • Maintain client satisfaction scores above 90% and drive a 15% year-over-year increase in average contract value through upsells and cross-sells • Enable law firm teams to use Eve within 90 days or less • Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features • Generate 5+ annual case studies showcasing ROI and develop 3+ new product use cases yearly • Provide client feedback to inform product roadmap development • Maintain a 90%+ retention rate through proactive engagement and support

🎯 Requirements

• Comprehensive knowledge of law firm operations, compliance, and current legal sector trends • Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals • Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively • Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges • Creative problem-solving ability and adaptability across multiple accounts, practice areas, and firm sizes • Strong relationship-building skills and willingness to travel for client visits and industry events • 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts • Experience in legal tech • Experience planning and managing a smaller book of business with $10M-$20M in ARR ownership • Experience managing large, complex accounts and executing strategic client-success initiatives • Strong understanding of SaaS industry dynamics, particularly in legal technology

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with Employer Matching • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Commuter Benefits (in office employees only) • Autonomous Work Environment • Workplace Setup Reimbursement • Telecomm Stipend • Flexible Time Off (FTO) + Holidays • Quarterly Team Gatherings • In office Perks (in office employees only)