Account Strategist

🕒 September 25

🇺🇸 United States – Remote

💵 $65k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eventeny

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🏪 Marketplace

💰 Seed on 2020-02

SaaS • Marketplace

Eventeny is a SaaS platform that simplifies event planning and participation by providing organizers with tools for ticketing/registration, interactive event mapping and seating charts, vendor/exhibitor and artist applications, volunteer and sponsor management, event programming and schedules, and onsite hardware and mobile app solutions. It also operates as a marketplace where artists, vendors, and exhibitors can list products, apply to events, sell onsite and online, and discover opportunities. The platform emphasizes reducing administrative workload, increasing event revenue, and offering strong customer support for events of many sizes and types.

📋 Description

• Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, goodwill, retention, and expansion • Act as a trusted advisor by understanding client goals, translating them into actionable strategies, and aligning them with product capabilities • Analyze account health metrics to identify risks early and proactively implement retention strategies • Forecast renewals, manage contract negotiations, and drive upsell, cross-sell, referral, and review opportunities within existing accounts • Assist in preparing data-driven account planning to demonstrate ROI and identify growth opportunities • Communicate product knowledge effectively to customers and develop creative solutions to challenging problems • Maintain a positive, empathetic, and professional attitude toward customers • Keep meticulous records of customer interactions, transactions, comments, and complaints • Maintain a standard communication cadence throughout the renewal cycle • Occasionally assist with live events, customer calls, or presentations as needed • Partner closely with Customer Operations to deliver a strong customer experience • Drive retention, renewals, and account growth across the customer ecosystem

🎯 Requirements

• 1-3 years of experience in account management, strategic management, or a growth-oriented client-facing role • Demonstrated ability to grow or retain client accounts in a prior client-facing role • Strong interpersonal, verbal, and written communication skills • Organized, detail-oriented, and able to proactively manage multiple accounts and priorities • Empathy and compassion in handling clients • Ability to quickly and proactively identify challenges and brainstorm solutions • High-level knowledge of G-Suite products, including Gmail, Google Sheets, Google Docs, Intercom, Asana, and Slack • Familiarity with CRM tools such as Salesforce and HubSpot • Data/analytics mindset, including interpreting metrics and using insights for decision-making • Experience in the event and/or SaaS industry is an added plus

🏖️ Benefits

• Flexible schedule • Unlimited Paid Time Off • Fully remote • Comprehensive health insurance • Vision and dental insurance • Group Life Insurance • Quarterly employee bonuses • Yearly company retreat • Potential for customer event access • Company provided laptop and general office supplies • Semi-annual bonus tied to renewals and expansion

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