Customer Success Manager

🔥 0 minutes ago

⛰️ Colorado, Utah – Remote

⛰️ Colorado – Remote ⛷️ Utah – Remote

💵 $60k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Consult with customers to understand their business and recommend best practices in use of the software • Handle customer support calls from long-time customers • Train customers and their staff in use of the software online and in person • Meet or exceed renewal and adoption quotas • Nurture customer relationships to build trust • Identify referable customers and case study candidates • Create and update best practices for the role and department • Operate across department boundaries • Increase knowledge of the software and industry • Collaborate with other departments to help customers succeed • Manage customer adoption, renewals, and additional revenue streams

🎯 Requirements

• Delivery of technology training in a corporate setting in-person and via the web • Proven ability to manage multiple projects with tight deadlines • Customer service/support • High attention to detail • Excellent written and verbal communication skills • Project development • Upsell to current customers • Bachelor’s degree or Associates degree with comparable experience • Working well across departments • Ability to prioritize and organize tasks • Software Implementation • Account management experience • Support experience • Must be eligible to work without sponsorship in the United States • Willingness to work over 40 hours when necessary • Some travel may be required

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program