Customer Success Manager, Enterprise

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kontakt.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $47.5M Series C - Kontakt.io on 2024-04

Healthcare • Artificial Intelligence • Hardware

Kontakt. io is a provider of intelligent healthcare operations solutions that combines real-time location systems (RTLS), IoT hardware, and AI-driven orchestration to optimize hospital workflows. The company offers IoT devices and a cloud platform (KIO) for asset management, staff safety and duress, patient journey and flow optimization, temperature monitoring, indoor navigation, analytics, and integrations with EHRs like Epic. Kontakt. io positions its platform as delivering immediate operational ROI for hospitals—improving asset utilization, reducing equipment rentals and length of stay, and accelerating staff response times—while enabling predictive, agentic AI to align resources with patient demand in real time.

📋 Description

• Manage a portfolio of strategic Enterprise healthcare customers post-deployment as a trusted long-term partner • Develop and execute outcome-driven success plans aligned with customer goals around safety, asset visibility, operational efficiency, and ROI • Build relationships across clinical, operational, IT, and executive stakeholders • Guide customers through post-go-live adoption, optimization, and expansion • Identify risks and opportunities, resolve issues, and coordinate internally to maintain customer satisfaction • Support renewals, expansion, and long-term account growth with Sales and Customer Success leadership • Contribute to the evolution of Enterprise Customer Success practices and repeatable processes • Translate customer data and outcomes into ROI narratives, best practices, and playbooks • Provide input on processes, tools, and workflows that improve team efficiency and customer impact • Collaborate with Sales, Product, Technical Account Services, Hardware Operations, and Marketing • Share customer insights to inform product direction, roadmap decisions, and ROI-focused improvements

🎯 Requirements

• 6+ years of Customer Success experience supporting enterprise healthcare organizations, ideally with SaaS or technology platforms in complex healthcare environments • Self-starter who hits the ground running, operates with a high level of autonomy, and takes ownership of customer relationships and outcomes in a fast-paced, ever-changing growth-stage environment • Strong understanding of healthcare workflows and the full customer lifecycle, including renewals and expansion • Track record of driving adoption, optimization, and measurable ROI for SaaS or hardware-enabled healthcare platforms • Executive presence, with the ability to lead strategic conversations with senior leaders and articulate value at the executive level • Strong problem-solving skills • Experience using Salesforce or a similar enterprise CRM

🏖️ Benefits

• Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors • Full health, dental, and vision coverage • 401(k) • Paid time off • Paid parental leave • All the tools you need to do your best work • Remote work arrangement • Regular travel to meet customers