Mid-Market Customer Success Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health • Develop deep expertise in the EHR platform, including clinical, operational, RCM, and payments workflows • Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices • Drive adoption and optimization tied to measurable business and financial outcomes • Own customer escalations end-to-end as the single-threaded owner, coordinating with Product, Engineering, RCM, Support, and Sales • Proactively identify risk and implement mitigation plans • Lead Business Reviews focused on usage, workflow efficiency, and financial performance • Identify and manage renewal and expansion opportunities • Maintain accurate account health and forecasting in Salesforce or equivalent CRM • Travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America as required

🎯 Requirements

• 4–7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support • Direct experience supporting or delivering an EHR platform • Strong understanding of EHR, RCM, and healthcare payments workflows • Proven expertise in escalation management, including executive-level situations • Strong cross-functional partnership skills and ability to influence without authority • Technical aptitude and comfort getting deep into workflows and data • Excellent communication and stakeholder management skills • Background in healthcare billing, claims, or practice operations (preferred) • Experience supporting mid-market healthcare organizations (preferred) • Familiarity with healthcare financial KPIs, including AR days, denial rates, and collections (preferred) • Salesforce and Customer Success tooling experience (preferred) • Must be eligible to work without sponsorship

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program