Payments Support Associate

🔥 14 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Deliver high-volume support via phone, email, and chat to SMBs, merchants, and clients using payment processing solutions • Analyze account activity, transaction trends, and support interactions to identify at-risk merchants • Offer tailored solutions to prevent cancellations and improve retention • Troubleshoot and resolve transaction failures, funding delays, chargebacks, fraud alerts, and account changes • Guide businesses through onboarding, platform navigation, and advanced account features • Support direct software users, third-party partners, and integrated SaaS platforms • Educate merchants on payment processing best practices, PCI compliance, and fraud prevention • Escalate complex payment disputes, risk assessment, and compliance cases to appropriate internal teams • Maintain accurate customer interaction, troubleshooting, and resolution records in the CRM system • Contribute to a merchant-first support strategy • Stay updated on payment processing regulations, chargeback policies, and industry trends

🎯 Requirements

• Previous experience in customer support, preferably in financial services, B2B payments, banking, or fintech is a plus, but not required • Ability to effectively de-escalate calls and provide solutions that reduce churn and enhance customer satisfaction • Comfortable working with CRM systems, payment gateways, and merchant account platforms • Strong verbal and written communication skills, with the ability to explain technical payment processing concepts in an accessible way • Adaptability to fast-paced, high-volume environments while managing multiple tasks efficiently • Ability to quickly identify, troubleshoot, and resolve payment-related issues • Strong critical thinking and analytical skills with a focus on finding solutions • Ability to handle sensitive financial information with discretion and professionalism • Strong commitment to customer satisfaction and relationship-building • Must be eligible to work without sponsorship in the United States or Canada

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program