Software Engineering Operations Specialist

🕒 July 28

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Translate SDLC standards into practical, executable workflows within Jira and related tools • Configure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release) • Actively audit teams’ usage of tools to ensure adherence to required SDLC practices • Partner directly with engineers and managers to troubleshoot process breakdowns • Iterate quickly on process improvements based on real delivery data and team feedback • Implement AI automation for reporting and operational excellence • Serve as the primary Jira and Confluence administrator, performing hands-on configuration and maintenance • Design and maintain issue types, fields, schemas, and screens, workflows and transitions, permission schemes and roles, custom dashboards and reports • Create and maintain Confluence SDLC documentation, templates for project pages, release notes, and retrospectives, embedded Jira reports and live status views • Build and maintain Jira automation rules to enforce required fields and transitions, reduce manual updates and duplication, improve traceability from idea → delivery • Design workflows that reflect real engineering practices rather than theoretical models • Implement integrations between Jira, Confluence, and Productboard • Own ongoing tuning and performance of automations to prevent noise or system overhead • Actively manage Jira ↔ Productboard synchronization • Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira • Create practical, step-by-step guidance for teams (how-to docs, workflows, examples)

🎯 Requirements

• 7+ years in engineering operations, engineering management, program management, or similar roles • Deep, hands-on Jira and Confluence administration experience • Demonstrated experience building and maintaining Jira workflows, automations, and reporting • Strong understanding of SDLC execution in real engineering environments • Experience working directly with engineers to solve process and tooling challenges • Ability to operate independently and make day-to-day configuration decisions • Strong written documentation and practical training skills

🏖️ Benefits

• Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid • Robust wellness benefits, including an annual wellness stipend • Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match