Customer Support Representative

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Passionately supporting The Studio Director's commitment to creating an outstanding experience for each of our customers • Taking calls and emails from existing Studio Director customers, answering questions, working to resolve issues, and payment processing account changes • Ad-hoc training for customers • Mastering The Studio Director software in order to provide customers with guidance on how to best use our product • Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible • Identify recurring customer issues and provide recommendations for process improvements, product enhancements, and knowledge base updates • Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off • Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

🎯 Requirements

• Bachelor’s degree and minimum one year related work experience required • Technical software experience a plus, but not required • Strong troubleshooting and problem-solving skills with the ability to manage complex customer issues independently • Must be friendly, professional, and committed to creating long-term relationships with our customers • Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis • Strong writing and phone skills • Critical thinker and a willingness to problem-solve • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program