Principal Product Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Lead discovery with DrChrono practices to understand workflow bottlenecks, staff time loss, and patient self-service opportunities • Reimagine the Message Center to improve prioritization, routing, response, and closure • Help deliver a modern patient portal that reduces calls, messages, manual intake, and routine front-office work • Improve scheduling and administrative workflows through simplification, automation, and reduced workarounds • Partner with design and engineering on product bets, requirements, acceptance criteria, and real-workflow testing • Use data and customer evidence to identify high-leverage opportunities • Align support, implementation, sales, and customer success for understood, adopted, measurable launches • Establish metrics for administrative minutes per visit, message resolution, portal adoption, scheduling conversion, task completion, support burden, and staff satisfaction • Reduce administrative burden from approximately 8 minutes per visit to under 4 minutes

🎯 Requirements

• Strong product leadership focused on workflows, outcomes, and systems • Understanding that healthcare software should reduce work, not merely digitize it • Excellent customer discovery instincts and ability to distinguish symptoms from root causes • Strong product mechanics, including strategy, sequencing, requirements, acceptance criteria, validation, and launch quality • Ability to influence product, engineering, design, support, implementation, and go-to-market teams • High standards, low ego, and bias toward measurable customer impact • Must be eligible to work without sponsorship in the United States • Willingness to travel to the corporate headquarters in Denver, Colorado, or other office locations in North America if required

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • Continued investment in your professional development through Udemy • 401k with company match • Flexible and generous paid time off • Employee Stock Purchase Program