Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Provide exceptional support to customers via phone, chat, email, and customer portal. • Diagnose, troubleshoot, and resolve application, workflow, and configuration issues. • Serve as a trusted advisor by helping customers maximize the functionality of our solutions. • Escalate complex issues to the appropriate internal teams while providing complete documentation. • Collaborate cross-functionally with Product, Engineering, Billing, and other internal departments to resolve customer issues. • Document all customer interactions and troubleshooting steps accurately and thoroughly. • Represent the voice of the customer by providing feedback that helps improve our products and services. • Identify opportunities to improve support processes and customer experience. • Utilize internal knowledge bases and support tools to research and resolve issues. • Demonstrate empathy, professionalism, and strong communication during every customer interaction. • Contribute to the development and maintenance of internal knowledge base articles. • Meet or exceed departmental performance metrics, including customer satisfaction, quality, productivity, and SLA goals. • Continuously expand product knowledge and stay current on new features and enhancements.

🎯 Requirements

• 1+ years of experience in a customer-facing, customer support, or technical support role. • Excellent troubleshooting and analytical skills. • Strong verbal and written communication skills. • Ability to explain technical concepts to non-technical users. • Strong organizational and time management skills. • Ability to prioritize work in a fast-paced environment. • Exceptional customer service skills with a strong sense of empathy. • Ability to learn new technologies quickly. • Comfortable working independently in a remote environment while collaborating with a global team. • Preferred: • 1+ years of technical support experience. • Experience supporting SaaS applications. • Experience working in a healthcare environment, including EHR, Practice Management, Billing, or Revenue Cycle Management solutions. • Familiarity with healthcare workflows such as scheduling, eligibility, claims, payments, and patient records.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program