Venue Applications Support Analyst

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🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc. • Adhere to strict standards for maintaining system data integrity • Diagnose device malfunctions including: software, hardware, and peripheral accessories • Author end-user guides to improve understanding & usability of the system for operators • Test new versions of software frequently and thoroughly • Document frequency of issues and escalate systemic problems accordingly • Establish processes for completing support tasks with improved accuracy and timeliness • Lead on-call helpdesk hotline during peak support times • Provide exceptional customer service to users with varying technical aptitude • Travel to venues for software implementations and support

🎯 Requirements

• Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros) • Exceptional attention to detail for identifying patterns and curating obscure system data • Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables • Experience with food and beverage business operations, ideally multi-location enterprises • Diligence in troubleshooting complex problems with little information to reach resolution • Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business • Identify risk of missing deadlines and collaboratively exchange tasks with teammates • Outstanding customer service etiquette through written and verbal communications • Positive, driven attitude; focus on opportunity in difficulty—not difficulty in an opportunity • Basic familiarity with Accounting practices (can balance finances/inventory, etc.) • Degree/Certificate relevant to technology from accredited university will help; not required • Willingness to travel up to 30%, possibly more during peak season (March – October)

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match