Care Coordinator, Bilingual

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k - $52k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 0%

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Evergreen Nephrology

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $4.3M Venture Round on 2022-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Evergreen Nephrology is a company focused on transforming kidney care by empowering nephrologists to provide high-quality and personalized care to patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). By putting nephrologists at the forefront, the company provides them with financial backing, interdisciplinary clinical resources, analytical insights, and technology-enabled tools to improve patient outcomes and experience. Evergreen Nephrology collaborates with strategic partners to address healthcare challenges, including disparate electronic health records (EHRs), transplantation process visibility, and patient readmission risks. The company's co-founders, Adam Boehler and Abe Sutton, have been recognized for their contributions to kidney care models and organ procurement standards, reflecting a deep commitment to improving kidney care quality nationwide.

📋 Description

• Support proactive care coordination services for patients with complex chronic conditions, including CKD, hypertension, diabetes, cardiovascular disease, and related comorbidities • Support CCM patient enrollment and onboarding activities • Verify eligibility based on Evergreen and payer program guidelines • Ensure patient consent documentation is completed prior to outreach • Maintain patient engagement and identify inactive or non-engaged patients for escalation • Conduct weekly text and telephone outreach to enrolled CCM patients • Achieve engagement time standards aligned with Medicare CCM billing requirements • Reinforce provider-directed care plans during patient interactions • Identify barriers to adherence, including medication access, transportation, or social needs • Document patient interactions in the CCM patient management platform and EHR systems • Track engagement time and maintain audit-ready documentation • Ensure HIPAA and PHI compliance • Facilitate patient access to referring providers and clinical staff • Support care transitions after hospitalizations or ED visits • Coordinate referrals and follow-up appointments • Escalate symptom concerns or medication issues to licensed clinical staff • Utilize CCM and EHR platforms daily • Manage patient messaging workflows • Collaborate with remote clinical and operational teams

🎯 Requirements

• Certified Medical Assistant • Bilingual (Spanish/English) • 1–3 years healthcare experience • Chronic disease or nephrology experience is preferred • Strong clinical assessment, communication, and documentation skills • Comfortable working in two systems (EHR + CCM platform) simultaneously • Ability to manage a structured, metric-driven workflow with reliability • Intermediate skills with MS Office Suite of products including Outlook and Teams • Able to work effectively in a primarily remote environment • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps • Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information • Experience in chronic disease management is preferred • Prior work in virtual care, remote nursing, or telehealth programs is preferred • Familiarity with CCM regulatory requirements is preferred • Strong patient education and motivational interviewing skills are preferred

🏖️ Benefits

• Paid time off starting at 4 weeks for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology • Bonus eligibility • Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role