Director, Client Services Implementation

🔥 3 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Implement and manage new client Patient Services programs, including Hub, Patient Assistance, Copay/Affordability, and Direct-to-Patient programs • Manage client relationships and serve as a key contact throughout implementation • Track and manage internal workstreams, timelines, and deliverables in collaboration with the PMO Project Manager • Coordinate internal departments and personnel for design, configuration, testing, training, and post-launch support • Create implementation documentation, including Business Process Flows, Business Rules Documents, program correspondence, and enrollment forms • Approve system requirements documentation, including user stories, design documents, and data transfer agreements • Coordinate internal and external reviews of implementation documentation • Plan, organize, and coordinate projects, programs, and services for EVERSANA and Patient Services • Support contractual obligations, patient outcomes, and business results • Demonstrate commitment to diversity, equity, and inclusion

🎯 Requirements

• Bachelor’s degree required • Minimum 3 years of EVERSANA experience in Patient Services and/or an applicable healthcare company for the Implementation Director level • Experience implementing Patient Services programs or managing complex Patient Services programs • Pharma client management experience • Travel of 10–20%, depending on client location and required client meetings • Availability for 40–50 hours per week, 5 days per week • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Visio • Previous biopharma Patient Services program implementation is desirable • PMP certification is desirable • Salesforce HealthCloud experience is preferred • Experience leveraging AI for process-efficiency opportunities is preferred • No licenses or certificates are required

🏖️ Benefits

• Employees can work remotely • Competitive salaries and benefits • Reasonable accommodation during the hiring process for qualified applicants with disabilities • Inclusive culture embracing diversity, equity, and inclusion • Professional development and investment in employee development