Director, Commercial Operations

🔥 3 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $125k - $145k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Lead administration of EVERSANA’s Commercial Commission Plan, including calculations, reviews, approvals, and payments • Own and administer the CaptivateIQ incentive compensation platform, including maintenance, testing, enhancements, and optimization • Partner with Commercial Leadership, Finance, Human Resources, Payroll, and Information Technology on commission administration and compensation governance • Serve as primary contact for commission inquiries, researching account and opportunity history, resolving discrepancies, and managing escalations • Validate data used in commission calculations, including Salesforce opportunity records, financial data, and commercial information • Develop and maintain dashboards, metrics, and management reporting for commission administration, forecasting, and Commercial Operations decisions • Maintain process documentation, operational controls, approval records, and audit-readiness materials • Analyze compensation, sales, revenue, and performance data to identify trends, risks, and opportunities • Improve commission administration efficiency and scalability through process redesign, automation, and technology enhancements • Manage external vendors and technology partners supporting incentive compensation and Commercial Operations systems • Advise senior leadership on compensation operations, risks, system requirements, and future function development • Manage direct and indirect reports, if applicable • Support Commercial Operations strategy, governance, data stewardship, reporting, forecasting, and operational excellence • Interview, select, supervise, and develop department staff; communicate policies and administer personnel actions • Travel nationally 3–5 times per year

🎯 Requirements

• Bachelor’s degree in business, finance, economics, data analytics, information systems, or a related field; equivalent professional experience will also be considered • Demonstrated experience in commission administration, incentive compensation, sales compensation, commercial operations, revenue operations, finance operations, or a related function • Strong understanding of sales, revenue, and financial processes, including revenue recognition and incentive compensation • Ability to identify, investigate, and resolve complex operational and data-related issues • Ability to manage sensitive, high-visibility stakeholder situations with diplomacy and sound judgment • Strong organizational, time management, and prioritization skills • Ability to interpret, reconcile, and validate data from multiple systems • Experience with Salesforce or similar CRM platforms, including reporting, data quality management, and process governance • Advanced Microsoft Excel skills and strong overall system aptitude • Excellent communication and interpersonal skills • Experience developing reports, dashboards, metrics, or business insights • Preferred: experience with CaptivateIQ, Xactly, Varicent, Spiff, QuotaPath, or comparable incentive compensation platforms • Preferred: experience supporting commission plans in commercial, sales, revenue operations, or finance environments • Preferred: knowledge of compensation plan design, commission structures, and incentive compensation governance • Preferred: experience in pharmaceutical, life sciences, healthcare, consulting, CRO, or B2B commercialization services • Preferred: previous people leadership or experience developing a commission administration or compensation operations function • Ability to perform office-based physical requirements, including standing or sitting for long periods and occasionally lifting/moving up to 25 pounds

🏖️ Benefits

• Competitive salary and benefits • Reasonable accommodation for disabilities • National travel opportunities 3–5 times per year • 40-hour workweek • Equal opportunity and inclusive workplace