Medical Information Representative

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Respond independently to unsolicited medical information inquiries from physicians, pharmacists, nurses, healthcare professionals, consumers, and payers • Research and critically evaluate medical literature to create responses to medical information inquiries • Identify and accurately document adverse events and product complaints • Perform intake and generate accurate adverse event and product complaint reports in compliance with standard operating procedures • Assess the level and depth of information required • Handle requests across phone, email, CRM, chat, and other platforms • Coordinate processes for responding to product quality-related complaints with Quality Assurance, Regulatory Affairs, and complainants • Maintain up-to-date knowledge of products, therapeutic areas, and client requirements • Ensure accurate documentation, high quality, and excellent customer service • Staff scientific medical affairs booths • Perform assigned on-call responsibilities • Contribute to process improvement affecting Medical Information Contact Center metrics • Maintain and enhance customer service for Medical Information Contact Center activities • Demonstrate commitment to diversity, equity, and inclusion

🎯 Requirements

• Associate, Bachelor’s or master’s degree in Nursing or a related healthcare discipline from an accredited institution • Strong clinical and healthcare background • Ability to interpret and communicate medical information clearly and accurately • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Able to work full time (40+ hours per week) • Flexible work scheduling as required by clients and management • Ability to travel up to 10% • Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology • Ability to critically evaluate medical literature • Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms • Therapeutic expertise • Preferred: advanced healthcare degree or higher in healthcare-related field or equivalent • Preferred: Registered Nurse (RN) or equivalent licensure • Preferred: minimum 2 years of work experience in medical and healthcare, pharmaceutical industry, or equivalent • Direct clinical or patient-facing healthcare experience strongly preferred • Contact Center experience preferred • Experience in Drug Information or specialty areas such as Oncology, Hematology, Immunology, rare disease, Neurology, or Cardiology

🏖️ Benefits

• Competitive salaries and benefits • Reasonable accommodation for employees and qualified applicants with disabilities • Equal opportunity employment

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