Outbound Contacts Representative

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Florida, +5 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Represent the company through outbound contacts with members and/or providers • Address a variety of member and provider issues • Perform varied and moderately complex administrative, operational and customer support assignments • Perform computations • Conduct necessary follow-up with members and/or providers • Ensure responses to inquiries are completed promptly to meet service and quality standards • Interpret department policies and methods for completing assignments • Identify work expectations and quality standards within defined parameters • Prioritize and schedule work with some independent discretion • Provide a “white glove” experience to providers and HUBs as part of the Provider Concierge Team

🎯 Requirements

• Candidates MUST reside in Arizona, Ohio, Florida, Indiana, Missouri, North Carolina, New Mexico or Tennessee • Experience with CenterWell Specialty Pharmacy Patient Care Coordinator onboarding or another specialized CenterWell Specialty Pharmacy Patient Care Coordinator team • 6+ months’ customer service experience • Proficiency in Microsoft Office applications, including Outlook, Word and Excel • Ability to adapt and thrive in a fast-paced environment • Strong attention to detail • Strong typing and computer navigation skills • Ability to manage multiple or competing priorities, including multiple computer applications simultaneously • Effective verbal and listening communication skills • Monday–Friday availability from 11:30 AM to 8:00 PM EST • Associate's or Bachelor's Degree preferred • Experience in healthcare preferred • Call center experience preferred • Ability to attach a resume in PDF or Word format • Home internet with minimum 25 Mbps download and 10 Mbps upload speeds • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Medical, dental and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Home or hybrid home/office work arrangement • Occasional travel to Humana offices for training or meetings • HireVue interview technology enabling scheduling flexibility

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