Patient Services Representative I

🔥 16 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Vituity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Vituity is a physician-owned and -led partnership focused on acute care services and clinical operations. The organization positions itself as a leader in acute care innovation and is committed to transforming healthcare with a patient-first approach, uniting clinicians and employees across backgrounds to serve hospitals and patients. The provided text emphasizes clinical leadership, career opportunities, and organizational priorities like privacy and fraud awareness.

📋 Description

• Receive patient/client calls and resolve them professionally, leaving a positive impression of RCM Vituity • Review accounts and take appropriate action, including obtaining insurance information, offering financial assistance, processing credit card payments, referring accounts to collections, or referring them to the appropriate billing team • Update patient accounts and notes based on action or request • Perform pre-verifications to determine eligibility and when to send claims by running online eligibility checks • Identify and communicate Patient Services issues • Handle incoming and outgoing calls • Perform other duties as assigned by management

🎯 Requirements

• Must be able to type a minimum speed of 40 words per minute or 7,000 data entry key strokes per hour • Must have a high school diploma or equivalent • Approximately two (2) years of experience in a health care setting or insurance related field providing patient registration and/or insurance authorization is required • Related experience in a medical setting preferred • Previous call center experience highly desirable • Customer service experience preferable • Fluent in Spanish, both oral and written, is a plus • Strong customer service experience preferred • Working knowledge of medical terminology preferred • Experience with Microsoft Office and Windows software preferred • Strong written and verbal communication skills required • Knowledge of medical group practice management systems and PC skills • Knowledge and understanding of insurance and managed care requirements • Understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs • Knowledge of medical and billing terminology • Ability to demonstrate effective customer service skills with internal and external customers • Ability to make phone calls seeking account resolution • Ability to promote teamwork • Flexible and adaptable to an ever-changing environment • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence • Ability to effectively present information in one-on-one and small group situations • Ability to correctly add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Perform 10-key by touch • Work independently with minimal supervision • Ability to apply common sense understanding to carry out written, verbal, or diagrammed instructions • Ability to deal with problems involving several concrete variables in standardized situations • Ability to work overtime during peak periods

🏖️ Benefits

• Monthly wellness events and programs such as yoga, HIIT classes, and more • Trainings to help support and advance your professional growth • Team building activities such as virtual scavenger hunts and holiday celebrations • Flexible work hours • Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more • Superior health plan options • Dental, Vision, HSA/FSA, Life and AD&D coverage, and more • Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) • Generous paid time off starting 3-4 weeks’ annually • Student Loan Refinancing Discounts • Professional and Career Development Program • EAP and travel assistance included • Wellness program • Purpose-driven culture focused on improving the lives of our patients, communities, and employees • Annual corporate Success Sharing bonus program based on the company’s annual performance

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