Consumer Engagement Representative

🔥 15 hours ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $40k - $52.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Humana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

📋 Description

• Oversee enrollment, education, engagement, and activation responsibilities for client groups and applicable products • Perform basic administrative, clerical, operational, customer support, and computational tasks • Contribute to business strategy by understanding benefit offerings and supporting enrollment success • Identify member education opportunities to maximize use of available resources • Direct clients on the use of available resources • Handle inbound and outbound telephonic calls using a blended dialer, averaging 30 to 50 calls daily • Work within defined parameters, quality standards, priorities, timing, policies, and guidelines under close supervision

🎯 Requirements

• Customer service experience in a telephonic-based environment • Intermediate proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint • Ability to navigate multiple systems and platforms • Ability to troubleshoot and resolve basic technical difficulties in a remote environment • Preferred: 1+ year of experience assisting members in a high-volume call center environment • Preferred: Associate's or Bachelor's degree • Preferred: Sales experience • Preferred: Fluency in spoken and written Spanish • Ability to attend all training Monday through Friday between 10:00 AM and 7:00 PM Eastern • Ability to work a 40-hour week between 8:00 AM and 8:00 PM Eastern, with flexibility to work 5 8-hour shifts and 4 10-hour shifts with leadership approval • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based upon company and/or individual performance • Medical, dental, and vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental and caregiver leave • Short-term and long-term disability • Life insurance • Internet expense payment for eligible employees in California, Illinois, Montana, or South Dakota • Telephone equipment appropriate to business requirements • Occasional travel to Humana offices for training or meetings

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