Medical Information Specialist

🔥 3 hours ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Respond to medical information inquiries from healthcare professionals, consumers, and payers • Identify, research, and critically evaluate medical literature to create inquiry responses • Write adverse event and product complaint narratives and custom medical inquiry responses • Handle requests through phone, email, CRM, chat, and other channels • Identify adverse events and product complaints during customer interactions • Perform intake for adverse event and product complaint reports in compliance with standard operating procedures • Apply FDA postmarketing adverse event reporting regulations and safety terminology • Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants • Maintain product, therapeutic area, and client-specific knowledge • Develop Medical Information content including FAQs, Scientific Response Documents, and Custom Response Documents • Staff scientific medical affairs booths • Perform assigned on-call responsibilities • Conduct market and competitive product research • Support operational and process improvements, field team training, and field liaison activities • Maintain and contribute to process and customer-service metrics

🎯 Requirements

• Advanced healthcare degree preferred (PharmD or higher) • Strong clinical background • Excellent verbal and written communication skills • Pharmacist license preferred • Experience in a Contact Center and Pharmaceutical industry environment preferred • Proficiency with telephony, Medical Information database, Microsoft Office, and video conference platforms • Therapeutic expertise • Ability to critically evaluate medical literature • Knowledge of Medical Information contact center systems and processes • Experience in Drug Information or a specialty area, particularly Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty preferred • Ability to work full time and maintain flexible scheduling • Ability to travel up to 10% • Ability to reach, grasp, stand and/or sit for long periods, walk, talk, and hear • Occasionally lift and/or move up to 25 pounds

🏖️ Benefits

• Competitive salaries and benefits • Reasonable accommodations for individuals with disabilities • Remote work option • Flexible work scheduling as required by clients and management