Supervisor, Program Management

🔥 2 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $44.3k - $61.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Manage day-to-day operations for a team, including hiring, workflow planning and direction, scheduling, performance management and team development • Ensure compliance with key performance indicators and contractual obligations • Promote customer and client satisfaction • Develop policies and procedures with leadership • Recognize and recommend operational improvements • Supervise the team and promote a positive team environment • Ensure high-quality standards comply with organizational policies, procedures and applicable laws • Oversee employee issue resolution and coach performance • Monitor KPIs for client-contract compliance and customer satisfaction • Onboard and train team members on departmental policies and procedures • Identify and execute cross-training opportunities • Schedule staff according to business needs and available site tools • Coach and develop direct reports through team huddles and one-on-ones • Serve as an escalation point for customer complaints • Interface with clients regarding operational performance • Evaluate team efficiency, productivity and accuracy and implement improvements • Promote teamwork across the organization • Act as a backup for the team

🎯 Requirements

• GED/High School Diploma and 10 years’ experience or Associate’s Degree and 8 years’ experience • Demonstrated proficiency in Microsoft Word, Excel, Outlook, and PowerPoint • Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy • Strong written and verbal communications • Advanced problem solving skills and ability to perform detail-oriented work accurately • Experience resolving challenging customer relation issues professionally • Ability to work with multiple stakeholders in a fast paced environment • Capable of working flexible hours based on business needs • Must be able to work Monday through Friday, 11:30 AM to 8:00 PM CST • Must pass a drug test and background investigation • Preferred: Bachelor’s Degree in Life Sciences, Pharmacy, or Business related discipline • Preferred: Experience with managed care, prescription benefits, reimbursement, medical billing and/or pharmacy • Preferred: Previous supervisory experience

🏖️ Benefits

• Competitive salaries and benefits • Reasonable accommodations for individuals with disabilities • Equal opportunity employment