Renewals Manager – 12 Months FTC

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Everway

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

Education • Accessibility • SaaS

Everway is a technology company that specializes in creating innovative tools designed to enhance learning and accessibility in both educational and workplace settings. With a focus on understanding and empowering individuals with diverse learning needs, their products support literacy, math accessibility, and inclusive learning experiences. Formerly known as n2y and Texthelp, Everway aims to break down barriers and promote neuroinclusion, ensuring that everyone has the opportunity to thrive in their educational and professional environments.

📋 Description

• Manage the end-to-end renewal process for a portfolio of accounts, ensuring timely and accurate renewals aligned with retention goals. • Proactively engage customers before renewal dates to discuss contract terms, address questions, and confirm continued commitment. • Collaborate with Sales and Customer Success on renewal terms, compliance documentation, pricing, contract structure, and renewal risks. • Negotiate renewal terms and pricing using relevant discounting and pricing policies. • Track renewal activities and stages, monitor retention goals, forecast quarterly revenue retention, and surface customer journey trends, risks, and expansion opportunities. • Use CRM tools such as Salesforce and Gong to manage renewal activities and maintain accurate records. • Identify at-risk accounts and develop retention strategies with Customer Success Managers and sales teams. • Communicate product updates and value propositions to support renewals. • Improve renewal workflows to make the process more efficient and customer-friendly.

🎯 Requirements

• 3+ years of experience in renewals, account management, or a similar customer-facing role, ideally within EdTech or SaaS. • Proven track record of meeting or exceeding renewal and retention targets in a fast-paced environment. • Strong negotiation and relationship management skills, with a customer-focused approach. • Proficiency with CRM and renewal management tools (e.g., Salesforce) and comfort using data to track and forecast renewals. • Excellent organizational and time management skills, with the ability to manage multiple renewal processes simultaneously. • Knowledge of the education sector, particularly K-12 or higher education, with an understanding of common renewal challenges in educational institutions. • Familiarity with subscription-based business models, recurring revenue, and contract management. • Experience collaborating with cross-functional teams, such as Customer Success, Sales, and Finance, to support retention and revenue goals. • Understanding of churn metrics, renewal forecasting, and other key performance indicators (KPIs) related to customer retention.

🏖️ Benefits

• Competitive salary with bonus opportunities • Flexible work schedules • Comprehensive health and wellness benefits • Flexible time off plans • Career growth through development programs • Collaborative, innovative culture • Drug-Free Workplace

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