Application Support Liaison, PACE, Rx Kiosks

Job not on LinkedIn

🕒 September 19

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $58k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Serve as the primary contact between business units and technical support teams • Ensure application support services and engineering solutions meet established user expectations • Coordinate cross-functional teams to resolve high-priority, business-impacting incidents • Provide clear, non-technical status updates to business stakeholders during outages • Analyze support ticket trends to identify systemic operational issues • Gather business feedback to improve application usability and support • Monitor application changes and communicate impacts and expectations • Conduct onsite visits to client locations or regional offices • Provide hands-on troubleshooting and technical support to end-users during site visits • Observe software usage to identify user friction points, workflow bottlenecks, and system inefficiencies • Build trust, manage expectations, and maintain satisfaction as the visible face of IT • Identify opportunities to automate business support workflows • Coordinate business readiness and hypercare support for new application deployments • Keep business-facing support documentation and training materials updated • Perform other duties as assigned

🎯 Requirements

• BS in Computer Science, Information Systems, Engineering, or equivalent • 2+ years of experience in healthcare IT application support or systems analysis • Minimum of 1–2 years directly supporting a PACE organization or working extensively with specialized PACE EHR software • Technical experience with Automated Prescription Kiosks such as ARxium, StatSafe, and/or ESI • Proficiency with healthcare software and terminologies • Strong analytical, organizational, problem-solving, and attention-to-detail skills • Exceptional communication skills and ability to translate complex technical issues into strategic business impacts for executive audiences • Flexible and adaptable to change • Internal drive, self-motivation, teamwork, and action- and results-oriented approach • Ability to handle stress and prioritize multiple issues in a fast-paced environment • Ability to travel up to 40% of the time • Applicants must be eligible to work in this country

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Flexible remote position • Opportunity to work with new technologies and advance personal skillset

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