Engagement Technician – Weekdays, Saturday

Job not on LinkedIn

🕒 September 28

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Answer high-volume inbound calls from current patients and resolve questions • Collect patient balances when amounts are due • Provide exceptional customer service in a closed-door, phone-based pharmacy environment • Serve as liaison between clinical pharmacists and other medical professionals on patients’ behalf • Partner with technicians, pharmacists, and specialists to ensure excellent patient care • Maintain patient records with attention to detail and confidentiality • Provide backup support during periods of high call volume • Assist patients with questions over the phone • Embody AnewHealth’s Core Values in communications and interactions • Perform other duties as assigned • Work approximately 40 hours per week and accommodate department schedule requirements • Travel may be required for organization or department events, team meetings, trade shows, conferences, and client engagements

🎯 Requirements

• High school diploma/GED • Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate • Must maintain a pharmacy technician registration with State Board of Pharmacy • Must be 18+ years of age • Prior experience in a pharmacy setting • Comfortable working in a fully remote and/or phone-based environment • Ability to work independently • Ability to utilize computer equipment, technology, and multiple software programs • Exceptional customer service skills over the phone • Thorough pharmacy and drug knowledge • Knowledge of processes for taking prescriptions, clarifications, and transfers • Clear written and verbal communication • Strong prioritization and organizational skills • Ability to maintain confidentiality • Ability to think critically and document pertinent details compliantly with state and federal regulations • Ability to hear, see, sit, stand, talk, and walk • Must be able to commute to multiple site locations within assigned territory • May be necessary to work extended hours • Availability outside normal business hours on an ad-hoc basis • Applicants must be eligible to work in this country

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Remote work position

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