Lead, Enterprise Application Support

Job not on LinkedIn

🔥 5 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Coordinate daily operational support for Enterprise Applications • Act as the escalation point for critical patient-care application incidents and system outages • Facilitate swift incident mitigation to minimize downtime in high-stakes areas • Analyze workflows to identify, diagnose, and resolve systemic application software problems • Partner with technical teams to execute thorough root cause analysis for recurring issues • Review data entry workflows to maintain strict compliance and patient data integrity • Formulate standardized support documentation, build policies, and comprehensive user troubleshooting guides • Lead application verification testing during system upgrades, security patches, and scheduled maintenance windows • Mentor, train, and guide a specialized team of application analysts and support liaisons • Serve as the primary liaison between frontline staff and enterprise IT infrastructure teams • Manage operational relationships with software vendors to track service level agreement compliance • Assist in evaluating new software modules, system enhancements, and hardware deployment options • Help monitor the applications budget, including tracking software licensing and support contract renewals • Identify opportunities to automate routine system tasks and streamline user support workflows • Design and deliver continuous education programs for super-users regarding software updates • Track and report on daily support metrics, incident volumes, and resolution time trends

🎯 Requirements

• 5+ years of experience in a healthcare-based help desk, call center, or equivalent environment • 2+ years of experience in a supervisory role • Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail • Demonstrated experience with healthcare software terminology • Proficiency with Windows 7/10 and Microsoft Office 365 • Experience with JIRA and/or Confluence • Ability to communicate clearly via email, telephone, or instant message • Ability to create/update supporting documentation • Ability to work independently in a self-directed manner and collaboratively as a team member • Demonstrated ability to work with non-technical personnel • Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines • Applicants must be eligible to work in this country

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending • Company-paid life insurance • Company-paid short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays