Retention Specialist

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Answering inbound calls from ExactCare’s existing patient base • Assisting with general inquiries, making payments, and questions regarding claims • Handling patient concerns and overcoming objections • Ensuring all efforts are made to retain existing patients • Maintaining a consistently positive attitude and patient first approach • Maintaining current knowledge of products and services offered • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned.

🎯 Requirements

• High school diploma /GED required • Must be 18+ years of age • 1+ years of experience in customer service or collection activities • Experience in a high volume, phone-based environment • Strong attention to detail and accuracy • Strong prioritization and organizational skills • Ability to use multiple software programs • Problem solving skills • Able to work independently • Maintain a high degree of confidentiality on behalf of patients • Passion to help people and enrich their lives.

🏖️ Benefits

• medical/dental/vision • flexible spending • company-paid life insurance and short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays