Customer Service Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ExamWorks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

ExamWorks is a leading provider of independent medical examinations and peer reviews, specializing in services such as bill reviews, Medicare compliance, and document management. With a robust portfolio that includes agile development and enterprise platform solutions, ExamWorks ensures efficient workflow enhancements and compliance auditing across healthcare sectors. The company supports a network of physicians and offers customized services for the management of medical records and claims, prioritizing reliability for clients in various communities.

📋 Description

• Respond to internal and external customer inquiries by email or phone • Proactively contact clients to resolve outstanding issues • Build long-term rapport with ordering clients and guide orders through operational processes to completion • Provide timely communication updates to internal and external customers • Log client issues, contacts, and resolutions in the system • Monitor assigned client base for customer satisfaction concerns or order delays • Explain order delays and coordinate additional information with clients • Review cancellations and settled orders for appropriate closing statements • Review Retrieval Department work orders for validity and facility non-compliance before routing to Production • Monitor and handle Special Circumstance Orders with tight deadlines and special instructions • Support ABI Account Managers • Provide direction and resolution for client technical issues • Prepare confidential correspondence, reports, and complex documents • Coordinate with internal departments to achieve customer satisfaction • Maintain customer accounts by identifying and analyzing customer needs • Perform internet research to locate business contact information and provide subpoena-related entity options • Monitor Work In Progress for new and sensitive client orders using system reporting tools • Assist with website registrations, demo requests, Client Pilot program specifications, and auditing-department communication • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales • Familiarity with med-legal terminology and HIPAA requirements • Good understanding of the organization’s goals and objectives • Highly self-motivated and self-directed • Ability to absorb new ideas and concepts quickly • Good analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks in a high-pressure environment • Multitasking ability and adaptability to changing work duties • Qualified typist with a minimum of 45 W.P.M. • Ability to stay focused and concentrate under normal or heavy distractions • Ability to follow company policies and procedures

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Paid time off • 401(k) • Fast-paced team atmosphere • Equal Opportunity Employer