Collections Analytics Manager – Credit Cards

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Develop and implement collections strategies across all stages of delinquency, including early-stage, mid-stage, late-stage, and pre-charge-off • Collaborate with Collections Operations, Credit Risk, Regulatory/Compliance, Product, Finance, and Analytics teams • Design and optimize risk-based treatment strategies, customer segmentation, prioritization, contact channel mix, contact timing and intensity, and hardship, payment plan, and settlement offers • Conduct end-to-end data analysis across the collections funnel, including roll rates, cure rates, flow-to-loss, right-party contact rates, promise-to-pay and kept-promise rates, dollars collected, and cost-to-collect • Design, execute, and evaluate champion/challenger and A/B tests on collections treatments • Partner with modeling teams to develop, deploy, and monitor collections models • Monitor portfolio delinquency and charge-off performance metrics, emerging trends, and macroeconomic stress indicators • Support delinquency and charge-off forecasting with Finance and Loss Forecasting teams • Partner with Collections Operations on dialer strategy, agency placement strategy, and capacity planning • Present analytical insights and strategic recommendations to senior leadership and secure approvals for policy and strategy implementation

🎯 Requirements

• Bachelor's or higher degree in engineering, statistics, mathematics, economics, or a relevant quantitative field • Minimum of 6 years of experience in credit risk or collections analytics • Experience developing collections strategies for credit cards or other unsecured lending products • Previous experience in analytics consulting in the banking domain • Strong understanding of the credit card collections lifecycle, delinquency buckets, roll-rate dynamics, charge-off policies, and agency management • Strong proficiency in SQL or Python • Hands-on experience with Snowflake, Power BI, and Looker preferred • Familiarity with collections platforms, dialer systems, and decision engines is a plus • Strong analytical and problem-solving skills • Experience in statistical analysis, test design and measurement, segmentation, and financial modeling, including NPV-based evaluation of collections strategies • Strong communication and interpersonal skills • Experience working with financial institutions such as banks or fintech collections or risk analytics departments

🏖️ Benefits

• Annual bonus • Benefits information provided through US Careers and Benefits