Provider Relations Coordinator – Outbound

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🔥 4 hours ago

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Handle inbound provider calls, log details, and resolve issues efficiently and professionally • Monitor and respond to internal and external emails within established service levels • Log and return voicemails within established service levels • Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters • Respond to provider chat inquiries with clarity and accuracy • Escalate unresolved issues to management and follow up as needed • Communicate and report workflow or system issues to leadership • Meet quality and productivity standards • Uphold HIPAA and confidentiality regulations in all interactions

🎯 Requirements

• High school diploma or equivalent • Prior customer service or high-volume call center experience required • Healthcare experience is a plus but not mandatory • Strong verbal and written communication skills • Exceptional organizational and multitasking abilities • Proficiency in Microsoft Office, including Excel and Outlook • Comfort working in a high-volume, fast-paced environment with various software programs

🏖️ Benefits

• Remote work / work-from-home flexibility • Professional development and career advancement • Comprehensive training in provider relations and healthcare operations • Mentorship and coaching through a senior mentorship initiative • Unlimited growth opportunities within the company and beyond • Exposure to world-class healthcare consultants • Hands-on experience in a dynamic industry