IT Tech Support Analyst – Level 2

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Exos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🧘 Wellness

⚽ Sports

🤝 B2B

💰 $9.6M Series unknown on 2014-12

Wellness • Sports • B2B

Exos is a human-performance company that provides holistic coaching, fitness center management, corporate well-being programs, virtual coaching and practitioner education for athletes, military, enterprises, and individuals. They design and build performance spaces, manage onsite fitness operations, deliver science-backed training, physical therapy and rehabilitation for pro, collegiate, high-school and youth athletes, and offer employer solutions that support workforce health and professional development. Exos also invests in sports technology and R&D to harness data and tools that improve performance and safety.

📋 Description

• Monitoring and resolving technical support issues that come in through our ticketing system, Zendesk. • Ordering and configuring new hardware for our remote employees, then getting it shipped to them. • Determining what additional automations can help reduce the team’s workload • Working with our vendors to set up and configure new networks for our growing number of client sites. • Providing regular updates to your team on the status of your projects and tickets. • Participating in our light on-call rotation for after-hours and weekend emergencies.

🎯 Requirements

• 4+ years experience in a full-time IT / help desk support role • Experience providing technical support both on-site and remotely • Experience administering Google Workspaces Business or Enterprise for organizations of 300+ people • Solid networking background, with experience troubleshooting network issues and setting up new networks from scratch • Experience with Windows environments (O365, OS, file/print, Active Directory, networking, etc) as well as Apple (MacOS setup, configuration and management, etc) • Experience with endpoint security tools and a fundamental knowledge of computer and network security concepts

🏖️ Benefits

• health insurance • life and disability benefits • 401(k) plan • paid time off