Expa
11 - 50 employees
Founded 2013
💸 Finance
🏢 Enterprise
💰 Seed Round on 2014-07
Finance • Enterprise • Venture Capital
Expa is a venture studio and investment firm that supports the growth and scaling of startups. Founded by Garrett Camp, co-founder of Uber, Expa offers resources, funding, and expertise to help founders build successful companies. With a focus on entrepreneurship, Expa has launched dozens of companies and supported over 100 founders. They provide a collaborative environment where entrepreneurs can access advice on product design, branding, engineering, operations, and recruiting. Expa's offices are located in major cities like San Francisco, New York, Los Angeles, and London, serving as physical hubs for innovation and collaboration. The Expa team comprises seasoned builders and operators, including leaders from companies like Uber, Virgin Galactic, and Twitter, who offer practical guidance and investment opportunities for promising startups.
Broker Experience Manager
🕒 February 25
🇺🇸 United States – Remote
💵 $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
👔 Manager
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Expa
11 - 50 employees
Founded 2013
💸 Finance
🏢 Enterprise
💰 Seed Round on 2014-07
Finance • Enterprise • Venture Capital
Expa is a venture studio and investment firm that supports the growth and scaling of startups. Founded by Garrett Camp, co-founder of Uber, Expa offers resources, funding, and expertise to help founders build successful companies. With a focus on entrepreneurship, Expa has launched dozens of companies and supported over 100 founders. They provide a collaborative environment where entrepreneurs can access advice on product design, branding, engineering, operations, and recruiting. Expa's offices are located in major cities like San Francisco, New York, Los Angeles, and London, serving as physical hubs for innovation and collaboration. The Expa team comprises seasoned builders and operators, including leaders from companies like Uber, Virgin Galactic, and Twitter, who offer practical guidance and investment opportunities for promising startups.
📋 Description
• Manage relationships with a portfolio of business brokers • Run regular check-ins to understand deal pipelines, challenges, and opportunities • Provide practical coaching on workflows, platform usage, and best practices • Build trusted relationships and proactively identify risks or growth opportunities • Collect and synthesize broker feedback through conversations and surveys • Lead onboarding for new brokers through live walkthroughs and follow-ups • Train customers on platform features, deal workflows, and operational best practices • Create scalable enablement content (guides, short videos, FAQs) • Monitor usage and proactively support brokers to drive adoption and retention • Design and host virtual events such as workshops, trainings, and community sessions • Encourage knowledge-sharing and highlight broker wins and success stories • Communicate product updates, tips, and best practices to customers • Act as the 'voice of the broker' internally by identifying patterns in feedback • Partner closely with Product, Growth, and Operations to improve broker outcomes
🎯 Requirements
• 2–5+ years in Customer Success, Relationship Management, Community, or similar roles • Experience in marketplaces or professional services preferred, and bonus for experience in business brokerages or real estate! • Comfortable running customer trainings, webinars, or online communities • Startup or fast-paced environment experience is a plus
🏖️ Benefits
• medical benefits • early-stage equity in the company
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