Technical Account Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $114.3k - $165.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Drive platform adoption and technical health metrics for assigned accounts • Build deep technical relationships with security practitioners, architects, and technical leaders • Advise customers on security program improvements, detection strategies, and technology investments • Help customers mature their use of Expel by expanding integrations and optimizing configuration • Provide technical content and support for CSM-led quarterly business reviews • Troubleshoot integration challenges with TSEs, Detection & Response, Engineering, and Product teams • Own technical incident response coordination with customers • Identify technical expansion opportunities, including new integrations and additional coverage • Support and learn from senior team members on complex technical challenges • Escalate complex issues to senior TAMs as needed

🎯 Requirements

• 5+ years of security industry experience, majority in consultative customer-facing roles • Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.) and associated detection strategies • Experience in customer-facing technical roles (solutions engineering, professional services, technical consulting) • Understanding of enterprise security operations and the challenges security teams face • Strong consultative skills • Ability to communicate complex technical concepts to varied audiences, from SOC analysts to security directors • Must be authorized to work in the United States

🏖️ Benefits

• Unlimited PTO • Work location flexibility • Up to 24 weeks of parental leave • Excellent health benefits • Variable compensation • Equity • Access to security operations platform • Opportunities to extend network of security leaders • Opportunities to deepen security market and security operations expertise • Opportunities to develop consultative risk management and security strategy skills • Opportunities to gain experience with security technologies and methodologies