Technical Account Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SWK Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $1M Venture Round on 2014-06

Consulting • Healthcare • Logistics

SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.

📋 Description

• Serve as the primary point of contact for assigned accounts, building strong client relationships and guiding onboarding, implementation, and platform best practices • Conduct regular check-ins and business reviews to monitor account health and drive optimization • Partner with Support Services to troubleshoot and resolve technical issues, escalating as needed • Identify upsell/cross-sell opportunities and support contract renewals in partnership with Sales • Act as the voice of the customer

🎯 Requirements

• 3+ years of experience in a Technical Account Manager, Customer Success, or similar client-facing technical role within a managed IT services provider (MSP) environment • Experience managing a portfolio of accounts and prioritizing competing demands • Familiarity with CRM and customer success tools • Experience with Microsoft 365 and Azure • Comfortable discussing technical concepts with both technical and non-technical stakeholders • Experience with Halo PSA is a plus • Familiarity with PandaDoc is a plus

🏖️ Benefits

• Competitive salary of 70,000-80,000 USD/year with opportunities for commissions • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home