AJO Technical Account Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $165k - $200k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Acorn iCi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Blue Acorn iCi is a leading provider of digital transformation solutions, focused on delivering high-impact digital experiences for businesses. They specialize in technologies such as enterprise content management, commerce strategy, customer intelligence, and data-driven optimization. As an Adobe Accredited Partner, Blue Acorn iCi utilizes platforms and systems to enhance business efficiencies and site performance, working with clients across industries like consumer packaged goods, retail, financial services, healthcare, and media. Their services include ecommerce development, digital experience consulting, and performance marketing, aiming to create seamless and personalized customer journeys.

📋 Description

• Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering • Provide hands-on technical leadership for complex AJO implementations, migrations, integrations, and production deployments • Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations • Troubleshoot complex technical issues using logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts • Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps • Coordinate end-to-end integration, testing, debugging, and production validation across Adobe, customer, partner, and third-party systems • Identify technical risks, edge cases, integration dependencies, and failure scenarios before they become production issues • Lead customers and partners through complex environment changes, upgrades, feature rollouts, and stabilization • Drive technical critical issues and escalations while ensuring clear ownership, communication, and follow-through across teams • Maintain regular communication with technical and executive stakeholders and participate in customer check-ins and quarterly business reviews

🎯 Requirements

• Hands-on Adobe Journey Optimizer implementation experience; this is required and non-negotiable • At least seven years of experience in technical consulting, implementation, architecture, engineering, or a related technical role • Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads, and other technical evidence • Strong understanding of REST APIs, JSON, authentication, web services, and enterprise integration patterns • Experience working directly with engineering teams and/or customer and partner technical teams on implementation, integration, or production issues • Ability to communicate technical findings clearly to engineers and business or executive stakeholders • Strong written, verbal, presentation, problem-solving, and cross-functional collaboration skills • Familiarity with Adobe Experience Platform concepts such as schemas, datasets, identity, profiles, and events is preferred • Unrestricted authorization to work in the United States without employer sponsorship now or in the future

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off • 401(k) • Competitive benefits package