Senior Technical Account Manager – Falcon Cloud Security

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Serve as primary technical contact and augment customer support teams • Onboard new customers to CrowdStrike platforms • Conduct proactive periodic health checks and product training • Develop and share best practices • Advocate for customers with internal CrowdStrike stakeholders • Engage with customers from SOC front lines to the C-suite • Research technical issues and provide recommendations and action plans • Escalate customer issues to management when appropriate • Maintain overall resolution control for escalated cases and lead cross-functional groups • Leverage internal technical expertise, development engineers, knowledge base, and tools to resolve customer issues • Create knowledge base content • Participate in technical communications to share best practices and learn new technologies and complementary security applications • Identify renewal risk and collaborate with internal teams to ensure successful renewals • Support sales teams in identifying account expansion opportunities • Drive support cases to timely resolution

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Experience with cloud-native services, infrastructure, and environments • Knowledge of enterprise application technologies, security and cutting-edge infrastructures • Technical understanding of incident response, computer forensics, network administration and management, cloud architecture, and workload security technologies • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent written and verbal communication skills • Ability to manage complex success plans for the largest customers • Proven problem-solving and organizational skills • Coachable and collaborative attitude • Ability to travel up to 25% • Commitment to customer success • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • CISSP or ITIL Certification • 5+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization • Deep expertise in Cloud and Application Infrastructure • Experience in scaling large organizations • CrowdStrike participates in the E-Verify program

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Health insurance • 401k • Paid time off • Bonuses • Equity grants