Client Relationship Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $104.9k - $141.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Develop trusting relationships with Experian Health customers • Ensure overall satisfaction for assigned clients • Manage all implemented products • Monitor client health • Identify opportunities for account expansion • Conduct Client Business Reviews (CBRs) • Perform Workflow Assessments (WAs) • Manage client transitions • Collaborate with the Regional Sales Director and other teams • Engage customers through the client portal and customer community • Communicate with Customer Success Representatives • Manage revenue and account expansion • Monitor product usage • Provide strategic and technical account management • Recommend best practices • Collect client feedback • Manage account profiles • Track performance metrics and accountability

🎯 Requirements

• Familiarity with the broad range of Experian Health products and services • 7+ years' experience in the healthcare IT industry and healthcare revenue cycle • Provider background recommended; this may substitute a portion of the healthcare IT industry experience • Bachelor's degree is beneficial • Salesforce experience is beneficial • Understand and demonstrated usage of GenAI, CoPilot, Claude, and other GPT functionality • Travel required 25–30%, depending on client needs and evolving Experian Health plans, with +/- 5–7% variation

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays • 20 days flexible time off • Variable pay opportunity • Accommodation support for disabilities or special needs

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