Mid-Level Business and Implementation Analyst

🕒 August 26

🤠 Texas – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

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👻 Ghost score 21%

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🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of Experian

Experian

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Support and operate production processes • Handle support tickets • Monitor environments • Verify processing activities • Execute operational procedures • Independently analyze and resolve incidents • Identify root causes • Implement improvements • Interact with internal and external clients via Jira, Microsoft Teams, and email • Track requests and communicate the solutions implemented • Rigorously follow standardized processes and participate in periodic audits • Contribute to the team's service stability, quality, and operational excellence

🎯 Requirements

• Strong verbal and written communication skills • Intermediate knowledge of using Linux operating systems from the command line • Basic knowledge of SQL • Experience with Linux • Experience with Shell scripting • Experience with MySQL • Knowledge of ITIL • Knowledge of change management • Knowledge of root cause analysis • Knowledge of quality management • Initiative and a proactive approach • Sense of urgency • Critical thinking and ability to interpret messages for ticket categorization

🏖️ Benefits

• Remote work opportunities • Inclusive work environment • Opportunity to balance career with personal commitments and interests • Well-being support • Exceptional experiences and career opportunities • Great Place To Work™ recognition • Top Employers certification • Glassdoor rating of 4.6

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