Tier 1 Client Technical Representative – Health

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $51k - $88.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Manage complex issues escalated from our teams related to the Patient Access Curator suite of products. • Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues. • Troubleshoot issues related to the Patient Access Curator platform. • Troubleshoot complex payer issues. • Small to medium size project management and oversight. • Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce. • Work with clients through support cases, email, and telephone and meet with them to resolve issues. • Determine the severity and scope of issues, inquiries, and requests. • Manage and troubleshoot client and user payer configurations.

🎯 Requirements

• Bachelor's degree in business, healthcare management, or a related field is beneficial • 2+ years experience in the healthcare IT industry • Experience with healthcare EDI transactions and ANSI X12 message structure (270/271) • Analytical with Experience providing detailed troubleshooting and resolutions to users • Flexibility to manage unforeseen situations outside of the agent's control. • Patience in handling repetitive customer support issues. • Prioritize and differentiate important tasks from urgent ones. • Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays