Expert Support Representative – Temporary

🔥 0 minutes ago

🦬 Montana – Remote

🦬 Montana – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ExpertVoice

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛒 Retail

🛍️ eCommerce

🤝 B2B

Retail • eCommerce • B2B

ExpertVoice is a platform that connects retail employees, healthcare professionals, military personnel, fitness instructors, first responders, and other industry insiders with exclusive discounts on a wide range of products. The company offers substantial deals up to 60% off on top brands and products, allowing users to purchase gear and apparel at reduced prices without any subscription fees. ExpertVoice also provides members with product education and reviews from other professionals to help make informed purchasing decisions. The platform is designed to enhance the expertise of its members while boosting brand credibility through authentic reviews and preferred usage in the real world.

📋 Description

• Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy. • Educate experts on platform features, ensuring they can confidently engage and maximize their experience. • Communicate with both internal and external partners representing the 600 + brands on the platform. • Communicate effectively across phone, chat, and email channels with a professional, helpful tone. • Gather, document, and share expert feedback to help improve products and services. • Proactively explore ways to streamline and automate manual processes using AI. • Advocate for the expert experience internally, representing their needs to cross-functional teams. • Maintain and optimize support tools and resources to streamline workflows. • Contribute to a culture of continuous learning and improvement within the support team.

🎯 Requirements

• Bachelor’s degree or actively pursuing one. • 2-3 years of customer service/support experience preferred. • Experience with Zendesk or similar support ticketing tools. • Proficiency with MS Office and Google Workspace. • Strong oral and written communication skills with diverse audiences. • Ability to multitask, stay organized, and adapt in a dynamic environment.

🏖️ Benefits

• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. • Flexible spending accounts (FSA) • Health savings accounts (HSA) • Life insurance • Both short- and long-term disability • 401(k) with Employer Match • Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! • Exclusive Employee Incentives