Referral Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Eye Health America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2018-03

Healthcare • Healthcare Insurance • Pharmaceuticals

Eye Health America is dedicated to providing personalized eye care services, focusing on patient-centered approaches and innovations. With a mission to improve lives through exceptional eye care, the company partners with leading eye care practices in the Southeast region, emphasizing collaboration, quality, and patient satisfaction. Eye Health America aims to grow as a trusted healthcare partner by aligning its values with those of its member practices.

📋 Description

• Facilitate outbound referrals for patients, ensuring timely and appropriate access to specialized healthcare services • Work closely with healthcare providers to gather necessary information for referrals • Maintain accurate and detailed records of outbound referrals, including patient information, medical history, and referral outcomes • Communicate with patients to explain the referral process, provide necessary information, and address concerns or questions • Liaise with external healthcare providers to coordinate appointments and transfer relevant patient information • Verify insurance coverage for referred services to ensure proper authorization and coverage • Follow up with patients to ensure attendance at referred appointments and address barriers to care • Collaborate with physicians, nurses, and administrative staff to ensure a seamless referral process • Ensure compliance with relevant healthcare regulations and guidelines • Analyze referral data to identify trends, track outcomes, and recommend process improvements • Advocate for patients to ensure appropriate and timely care • Maintain regular, reliable, and punctual attendance according to company policies and departmental scheduling requirements • Perform all other duties as assigned

🎯 Requirements

• Background in healthcare administration, nursing, or a related field is often preferred • Previous experience in healthcare coordination, referral management, or a related role is beneficial • Basic understanding of medical terminology, healthcare procedures, and the referral process • Strong communication skills to interact effectively with patients, healthcare providers, and internal staff • Excellent organizational and time-management skills to handle multiple referrals simultaneously • Ability to identify and address challenges in the referral process • Compassionate and empathetic approach when dealing with patients with complex healthcare needs • Attention to detail for accurate documentation and coordination of referrals • Ability to adapt to changes in healthcare policies, procedures, or referral protocols • Ability to sit for extended periods and use a computer and telephone extensively • Good vision for reading computer screens, documents, and customer information • Adequate hearing for understanding customer inquiries and conversations • Ability to perform repetitive typing, mouse-clicking, and headset use • May need to go up and down stairs • Lifting required up to 30 pounds