Customer Success Manager, Meal Programs

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $95k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ezCater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🛍️ eCommerce

💰 $100M Series D on 2021-12

B2B • eCommerce • Food and Beverage

ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.

📋 Description

• Own retention for high-value Meal Program accounts • Build strong, trusted relationships with customer admins • Serve as the primary partner for accounts post AE handoff • Monitor churn signals and take action on accounts at risk • Create and execute account-level retention plans • Partner with Enterprise Support and other departments to enhance customer experience • Escalate issues affecting retention • Document customer goals and risk factors clearly • Identify expansion opportunities with Account Executive • Refine operating models for customer retention

🎯 Requirements

• 5+ years of experience in customer success, account management, retention, or consultative sales • Proven success managing a book of business and building strong customer relationships that improve retention and reduce churn • Experience identifying risk signals, prioritizing accounts, and executing proactive outreach plans • Strong sense of ownership and accountability for customer outcomes and revenue retention • Excellent communication and relationship-building skills • Comfort working cross-functionally with sales, support, operations, and product teams • Strong organizational skills and attention to detail • Data-informed mindset to translate account signals and customer feedback into action • Experience using Salesforce to manage account activity • Ability to travel up to 5 days per quarter for Together Weeks

🏖️ Benefits

• Market competitive salary • Stock options • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health/dental/FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from Boston office OR home