Client Success Manager, Social

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc. • Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong) • Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content • Help key stakeholders understand the value they are receiving from Bazaarvoice • Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes • Promote new feature adoption to enhance client satisfaction and program performance • Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions • Observe and track trends across portfolio to develop best practices • Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)

🎯 Requirements

• Positive, self-starter attitude with a knack for creative problem solving • Customer-centric: you keep the best interest of clients in everything you do • Social media obsessed • Fluent in English. Strong communication skills (oral and written) • Skillful in time management, organization, and prioritization • Sufficient in meeting deadlines and expectations with minimal supervision • Fire in the belly – we hire people who bring passion to their work and their team • Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred