Growth Customer Success Manager

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Yoodli AI Roleplays

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

☁️ SaaS

📚 Education

Artificial Intelligence • SaaS • Education

Yoodli AI Roleplays is a SaaS platform that uses AI-powered, real-time roleplay simulations to help individuals and enterprise teams practice and improve communication skills—sales pitches, interviews, presentations, manager coaching, and public speaking. It offers customizable scenarios, multi-persona simulations, instant feedback on content and delivery, analytics to track progress and certification, and integrations with enterprise learning systems; the service is SOC 2 Type II certified and GDPR compliant.

📋 Description

• Ensure seamless customer experiences across all stages of the customer journey • Bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts • Focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

🎯 Requirements

• 3+ years of experience as an enterprise customer success manager • Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics • Experience shaping and executing customer experience strategies for enterprise lifecycle stages • Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value • Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas • Strong proficiency in customer engagement platforms and CRM tools • Humility, creativity, and team-first-attitude, with a love for learning.

🏖️ Benefits

• Health, dental, vision insurance • 401k plans • Unlimited PTO • Free lunches at the office • Equity opportunities at a fast growing company