Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Manage the Instructure customer experience for all customers within a scaled North American territory • Analyze data and usage trends across your scaled book of business to uncover actionable insights, proactively identifying risks and making strategic recommendations to improve customer health. • Work collaboratively with Sales and Renewals to achieve growth and renewal targets • Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success • Act as the voice of the customer, sharing key insights and challenges with Instructure’s Product and Strategy teams.

🎯 Requirements

• Requires a Bachelor's Degree or 4+ years of Account Management experience. • A strong understanding of Customer Success and why the position exists in SasS. • An avid interest and proficiency in utilizing AI tools to optimize workflows, refine processes, and scale efficiencies for managing a large volume of customers. • Strong organizational skills, demonstrated follow up and follow through. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Demonstrated ability to solve problems and seek solutions. • Higher education industry experience and knowledge preferred.

🏖️ Benefits

• Flexible schedules and a remote-friendly culture • Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge • Comprehensive wellness programs and mental health support • Annual learning and development stipends to support your growth • The technology and tools you need to do your best work — typically a MacBook • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection