Manager, Field Applications Engineering

🕒 May 29

🏈 Ohio, Pennsylvania – Remote

🏈 Ohio – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Ezurio

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1980

🔧 Hardware

📡 Telecommunications

🤝 B2B

Hardware • Telecommunications • B2B

Ezurio is a global provider of wireless connectivity hardware, software and services, offering Wi‑Fi, Bluetooth, UWB, LoRaWAN and cellular modules, system-on-modules (SOMs), single-board computers, antennas, IoT gateways and sensors, and related firmware and management software. The company also provides design, RF/EMC testing, regulatory compliance support, security and lifecycle management to industrial, medical and commercial customers to accelerate product development and ensure long-term field support.

📋 Description

• Lead and develop the FAE and Linux support engineering team, central to Ezurio's value proposition. • Define and manage team KPIs, maintaining visibility into performance and progress across the organization. • Coach each FAE/support engineer individually, developing both their technical depth and customer-facing skills. • Partner with Sales leadership on prioritization, translating commercial context into clear focus for the team while trusting your engineers to run their own work. • Serve as the voice of the customer inside Ezurio. • Aggregate feedback from direct customer interactions and your team's hands-on experience, and turn it into actionable input for Product Management and R&D. • Build and maintain strong working relationships with R&D so the team has a fast lane to engineering when customer situations require it. • Lend your presence to the most critical and complex customer escalations.

🎯 Requirements

• Hands-on experience leading or contributing meaningfully to technical customer-facing teams. • Prior FAE, applications engineering, or customer support engineering experience is strongly valued. • Strong technical foundation in RF systems and MCU/MPU-based platforms, with working comfort in Linux. • Passion for coaching and developing engineers, invested in growing each team member's technical depth, customer-facing skills, and problem-solving capability. • Business savvy and sound managerial judgment. • Strong internal influence and a collaborative leadership style. • Excellent written and verbal communication, with the polish to represent Ezurio in front of customers, executives, distributors, and silicon partners.

🏖️ Benefits

• Equal Opportunity Employer