Care Advocate I

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $35k - $45k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Fabric

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

Healthcare • Artificial Intelligence • Healthcare Insurance

Fabric is a healthcare technology company that specializes in providing integrated, AI-powered solutions to improve patient access and streamline care delivery. Their platform features a Digital Front Door for convenient patient engagement, along with tools for intake, triage, routing, and hybrid care enablement. By leveraging advanced AI and data-driven insights, Fabric enhances operational efficiency for healthcare systems and organizations, ultimately leading to better patient outcomes and savings for healthcare providers.

📋 Description

• Answer inbound calls and emails from patients and members, and make outbound follow-up calls • Listen closely and ask follow-up questions to identify the underlying issue • Walk patients through the Fabric app on iPhone and Android • De-escalate frustrated or upset callers • Recognize concerns requiring a clinician and route them to the appropriate internal clinical resource • Coordinate with providers and internal teams until open needs are addressed • Review patient histories, visits, and next steps across several systems • Document every interaction accurately and completely in Zendesk • Protect patient privacy by following HIPAA requirements • Meet quality standards measured through QA audits, member satisfaction surveys, and documentation reviews • Use approved AI tools to search knowledge articles, summarize case history, and draft replies; review outputs for accuracy • Flag recurring problems for operations and product teams

🎯 Requirements

• At least 1 year of experience in healthcare, customer service, a call center, or a front desk or receptionist role • High school diploma or GED • Availability to work full time (40 hours per week), including at least one consistent weekend day each week • Clear, friendly communication by phone and in writing, including with people who are stressed or upset • Comfort using several computer systems at once while listening and taking accurate notes • Working knowledge of iPhone and Android apps, and the patience to walk others through them • Comfort using AI tools to look up information and draft responses, with the judgment to verify what they produce • Evidence of high-quality service in past roles, such as QA audit scores, satisfaction survey results, or recognition from customers or managers • Ability to work independently in a fast-paced environment once trained • A quiet, private workspace and reliable high-speed internet • Experience with an Electronic Health Record (EHR) or Electronic Medical Record (EMR) system is a bonus • Experience with a CRM or ticketing platform such as Zendesk or Salesforce is a bonus • Experience in telehealth, virtual care, or health plan member services is a bonus • Familiarity with medical terminology, prescriptions, or pharmacy workflows is a bonus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Unlimited PTO • 401(k) plan • Stock options • Bonuses • Remote work arrangement • Full-time schedule (40 hours per week)

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