Director of Operations – Workforce Management

🕒 July 23

🌽 Illinois, New Jersey, +4 more states – Remote

🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $95k - $130k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FamilyWell Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

FamilyWell Health is a healthcare company that specializes in providing integrated behavioral health services for pregnant and postpartum individuals. By incorporating mental health support into obstetric practices, FamilyWell aims to address the significant number of women experiencing perinatal mental health issues. The company's services are covered by insurance, allowing obstetric clinics to offer easily billable care while improving patient outcomes through timely access to mental health resources and support.

📋 Description

• Model, maintain, and update provider capacity across therapy, psychiatric consultation, coaching, and care coordination • Maintain accurate provider data across EHR, Registry, and related systems • Forecast panel availability and identify staffing shortfalls • Develop and use rolling workforce plans tied to enrollment, patient demand, and partner volume • Anticipate and close staffing gaps across W2 and 1099 providers • Monitor provider licensure, availability, panel status, and state coverage • Support recruitment pipelines and manage collaborative agreement processes for NPs • Oversee provider onboarding, schedule development, maintenance, and availability optimization • Manage waitlists, cancellation-fill protocols, availability audits, and scheduling escalations • Monitor no-shows, late cancellations, provider cancellations, and patient re-engagement protocols • Manage and report operational KPIs • Build dashboards for productivity, patient flow, no-shows, capacity, staffing, acuity, and performance • Use data to predict demand shifts and inform staffing and capacity decisions • Produce monthly performance summaries for providers and leadership • Implement documentation compliance standards and escalate outliers • Support patient workflows including intake, scheduling, provider assignment, charges, re-engagement, and offboarding • Improve patient-facing workflows, communication protocols, and continuity-of-care pathways • Monitor patient experience data and drive improvement plans • Lead implementation of AI-assisted intake, consent workflows, credit card collection, after-hours programs, EHR enhancements, and other process changes • Bridge clinical operations and revenue cycle management, supporting billing workflows and monitoring enrollment-to-billing integrity • Establish standardized workflows and maintain operational playbooks • Manage pilots and technology implementations from design through go-live • Align cross-functional teams on process changes and timelines

🎯 Requirements

• 5+ years in healthcare operations, clinical program management, or a related field • Demonstrated experience in workforce planning, capacity modeling, and scheduling management in a multi-site or multi-state environment • Ability to identify needed data, build structures to capture it, visualize findings, and present clear recommendations • Ability to turn ambiguous or complex operational problems into actionable direction • Proven ability to manage complex, cross-functional projects from design through implementation • Familiarity with healthcare compliance: 1099/W2 classification, credentialing, state licensure, and billing workflows • Ability to translate data and operational complexity for clinical and executive audiences • Preferred: experience with BI and data visualization platforms such as Sigma, Tableau, Looker, or similar tools • Preferred: experience in behavioral health or a multi-disciplinary clinical model • Preferred: familiarity with healthcare technology systems • Preferred: experience supporting payer or partner integrations • Preferred: comfort in a high-growth startup environment

🏖️ Benefits

• Health, dental, and vision insurance • Generous PTO • 401K