Head of Product Operations

🕒 3 days ago

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FamilyWell Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

FamilyWell Health is a healthcare company that specializes in providing integrated behavioral health services for pregnant and postpartum individuals. By incorporating mental health support into obstetric practices, FamilyWell aims to address the significant number of women experiencing perinatal mental health issues. The company's services are covered by insurance, allowing obstetric clinics to offer easily billable care while improving patient outcomes through timely access to mental health resources and support.

📋 Description

• Own our vendor relationships end-to-end: Healthie (EMR), Candid Health (RCM), HubSpot (CRM), and others as we grow • Drive active implementation projects from requirements through go-live, including managing timelines, escalations, and issue resolution with vendor partners • Run structured vendor evaluations when we're considering new tools — define criteria, manage demos and pilots, and produce clear recommendations • Serve as the primary point of contact for implementation partners, escalating to the CPO only when strategic decisions are required • Take ownership of complex, multi-stakeholder initiatives that span Product, Engineering, Clinical Operations, and the Executive team • Manage competing priorities and dependencies across teams, surfacing blockers before they become crises • Keep projects moving fast without sacrificing coordination — you know when to push and when to align • Build and maintain project documentation, status updates, and stakeholder communication so nothing falls through the cracks • Maintain and improve the operational infrastructure of the product organization: roadmap tooling, meeting cadences, reporting rhythms, and documentation standards • Partner with Engineering and Data to ensure our internal tools serve the teams using them — and flag when they don't • Identify process bottlenecks and fix them, not just flag them • Use AI tools (Claude, ChatGPT) as a core productivity layer, not an occasional shortcut: drafting vendor communications, synthesizing project status, building briefing materials, and distilling complex information should all happen faster because of how fluently you use these tools • Model what AI-native work looks like for the rest of the team — sharing tools, workflows, and prompting approaches that help teammates do more with less • Partner directly with the CPO to manage her priority list and ensure the highest-leverage work is moving forward at all times • Attend cross-functional meetings on behalf of the CPO when appropriate, representing product interests and capturing decisions with fidelity • Prepare briefing materials, vendor summaries, and project status updates for leadership and board audiences

🎯 Requirements

• 5+ years of experience in product operations, program management, or a similar role in a technology company • Demonstrated experience managing complex vendor relationships and implementations, ideally in healthcare or another regulated environment • Track record of driving cross-functional projects to completion with multiple stakeholders and competing priorities • Strong written communication — you produce clear, structured documents that don't need editing before they go to leadership • Comfortable operating quickly, in ambiguity, at a fast-moving startup where the playbook is still being written • Technical fluency: you don't need to write code, but you can read an API doc, understand an integration issue, and speak credibly with engineers • Genuine AI fluency: you use Claude, ChatGPT, or similar tools daily and know how to prompt well, iterate fast, and get high-quality outputs — this is a non-negotiable part of how we work at FamilyWell and a meaningful differentiator for candidates who have it.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options