Staff Product Manager, Ecosystem Support

Job not on LinkedIn

🕒 4 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $161k - $212k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Fanatics Betting & Gaming

WebsiteAll Job Openings

- employees

🎲 Gambling

⚽ Sports

👥 B2C

Gambling • Sports • B2C

Fanatics Betting & Gaming is a consumer-facing U. S. sports betting and online casino operator (branded as Fanatics Sports & Casino / Fanatics Sportsbook / Fanatics Casino) that offers sportsbook betting, online casino games, event contract trading (Fanatics Markets), and a unified loyalty currency called FanCash. It provides mobile apps and web experiences, state-by-state availability across many U. S. jurisdictions, promotional offers, partnerships with sports teams, and responsible-gaming tools and disclosures. Morton St. Trading Investments, LLC handles the event-contract trading side and is CFTC-registered.

📋 Description

• Own the product vision and roadmap for cross-ecosystem customer support • Document the current support landscape across operating companies, including systems, data, teams, and metrics • Define the target state, its value, and the sequence of work • Define the fan support record with Data, Engineering, and Architecture, including data sources, contracts, and shared-layer tooling interactions • Reconcile identity, loyalty, and case taxonomies into shared ecosystem definitions • Define how Fanatics ONE tier, tenure, and cross-product history inform prioritization, routing, and agent context • Build relationships with product, operations, data, and leadership counterparts across Commerce, Gaming, and Collectibles • Drive agreement on shared priorities across business units • Design cross-business data sharing with privacy, state gaming regulation, and Responsible Gaming requirements • Partner with Legal, Compliance, and Responsible Gaming teams to define data controls • Define and instrument cross-ecosystem support metrics before integrations ship • Drive problem discovery, requirements definition, and delivery autonomously while aligning with senior product leadership and cross-functional partners

🎯 Requirements

• 8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization • Experience building products for AI-assisted customer support, CX, or operations teams, with a practical understanding of what agents need at the point of contact • Experience leading cross-organizational initiatives where accountable for the outcome without owning the roadmap or delivery teams • Ability to reach agreement in large, matrixed organizations with competing priorities and incentives and ship across multiple business units • Ability to partner with engineering and data teams and clearly communicate technical and product requirements • Excellent written and verbal communication skills, including articulating product decisions and tradeoffs to executive audiences • Comfort making decisions with incomplete information and revising them as data changes • Experience with loyalty or membership programs spanning multiple products or brands preferred • Experience in regulated industries where data sharing has legal limits is a plus, but not required

🏖️ Benefits

• Base and bonus compensation • Full-time employment benefits • Benefits information available at https://benefitsatfanatics.com/

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