Senior Business Consultant

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Farlinium

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Farlinium is a B2B customer experience (CX) analytics and consulting firm that helps organizations design, implement, and manage Voice of the Customer (VOC) programs and Qualtrics-based solutions. They provide strategic advisory, delivery and implementation, managed services, and custom solution development (integrations, dashboards, and reports) for industries such as banking, healthcare, retail, and contact centers. Farlinium focuses on improving customer journeys and operationalizing CX insights for enterprise clients.

📋 Description

• Serve as an independent contributor and project manager, leading major workstreams with high-quality, on-time, and on-budget execution • Demonstrate deep understanding of client needs, industry best practices, and organizational dynamics to drive measurable business value • Lead critical client discussions, providing clarity and strategic direction in complex situations • Mentor and coach junior team members on effective client communication techniques • Manage customer accounts with autonomy, seeking strategic advice rather than instruction • Identify and communicate process improvement opportunities, enhancing team efficiency • Collaborate with clients to design tailored CX solutions, offering proactive recommendations based on past experiences

🎯 Requirements

• 4+ years of experience in CX consulting, data analysis, or a related field • Proven ability to lead complex projects independently, managing multiple stakeholders and priorities • Strong analytical skills, with the ability to interpret data and generate strategic recommendations • Exceptional verbal and written communication, with expertise in presenting to senior stakeholders • Deep understanding of CX methodologies, experience management (XM) technologies, and industry best practices • Proficiency with CX tools such as Qualtrics (or equivalent experience with similar platforms) • Demonstrated ability to mentor, coach, and develop junior team members • Strong organizational and project management skills, ensuring timely and high-quality deliverables • Proactive mindset, seeking continuous improvement and identifying growth opportunities.

🏖️ Benefits

• Remote work • Mentorship opportunities • Professional development • Team collaboration